Shipping

What Shipping Methods Are Available?

We currently use FedEx and the USPS for our shipping needs. There are multiple options for each service, depending on how fast you want to receive your products.

Do You Ship Internationally?

Of course we ship internationally! We currently ship anywhere in the world, other than Cuba, North Korea and Iran.

Please note that shipments outside of the United States may incur customs fees, depending on destination country. The fees may vary depending on your order value and country tax laws. We are unable to calculate these fees on our end and you are responsible for paying these fees. If you have any questions regarding import duty please see your countries tax laws for more information.

How Long Will It Take To Get My Package?

We usually between two and seven business days have apparel products (t-shirts etc.) ready for shipment.  Non-apparel products, (coffee mugs, etc.) take between two and five business days to be ready for shipment. Add your chosen shipping times on top of that to figure out how long your order will take. Keep in mind this does not include time that your product is held up clearing customs in the destination country, which can be highly variable (and frustrating!).

Payment

What Payment Methods Are Accepted?

We accept all major credit cards that Stripe, our credit card processor accepts. If you have any questions or concerns please let us know!

Is Buying On-Line Safe?

We use SSL security on our web server to ensure all transactions are safe and secure. Stripe is used to process all credit card transactions, which means that credit card numbers are never stored on our servers, Stripe handles all processing on their servers for extra security. The information below is copied from Stripe’s website.

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

Orders & Returns

How do I place an Order?

Just visit our online store to place an order. We can not take phone or email orders at this time.

How Can I Cancel Or Change My Order?

If you need to change or cancel your order please contact us immediately and we will do our best to make any changes you require. If your order has already been processed and is in production it is not possible to change or cancel the order.

Please double-check your shipping address as we are not responsible for shipping errors due to incorrect address information. If an order is undeliverable it will usually be returned to us and we are able to manually correct the address and re-send. If we do not receive the returned order back you will need to process a replacement order at your expense.

Do I need an account to place an order?

No, you don’t need an account to place an order, but you really, really should have one! An account allows you to track past purchases, sign-up for our email newsletter and update your address to allow for easy check-outs.

How Do I Track My Order?

When your order ships you will receive an email with tracking information. Please ensure that you enter a valid email address when checking out as we can not send the tracking information manually.

How Can I Return a Product?

Any claims for misprinted, damaged or defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

We can not accept returns due to colour selection or product fit as each product is custom created just for you.

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